Shipping Agents


We currently use Royal Mail for delivery of goods and will be adding others in the near future. Your payment is quickly verified as soon as it is received excluding on weekends and bank holiday. Once your order is dispatched the courier will aim to deliver as scheduled and any delays in delivery will be the sole responsibility of the courier.


Shipping Rates & Delivery Time


We have no control over any changes in the shipping rates by the courier.
We aim to have the goods delivered the next day during working days dependent on the weight of order including packaging with rates as follows;

  1. Weight up to 1.99kg - £4.29
  2. Weight up to 4.99kg - £7.90
  3. Weight up to 9.99kg - £7.90
  4. Weight up to 14.99kg - £12.60
  5. Weight 19.99kg - £12.60
  6. Collection fee is £0.30p per order

If your order is above 20kgs it will be split into two parcels.



Deliveries & Collections


We aim to have the orders delivered via Royal Mail's next day tracked service. The courier charges a small collection fee. Find detailed delivery charges above



International Deliveries & Transit Time


Please contact us for rates for all international deliveries. Courier rates vary depending with your location and weight of the package. All prices on our site are in British Pound Sterling. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package.


Customs Duty


Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery we reserve the right to define what products can and cannot be delivered to which destination. Montforan products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details. It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you. It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.

Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.

Delivery will be to the address specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office. When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you. We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.s

Collections from store


When you collect your order from our premises, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected.

Delays


We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control. We shall be under no liability to you for such delay or failure of products being delivered when originally specified.

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