Any changes to your order must be notified to us prior to their despatch, and be in writing (via email). When an order is placed, you cannot make changes to your name or address once your order has been despatched. If you amend or change you order this could lead to changes to your delivery timetable. If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel (under the Consumer Contracts Regulations (CCR) 2013).
Consumers generally have 14 calendar days after the day on which you received the products you ordered to cancel.
When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to any products with a hygiene seal where the seal has been removed, broken or damaged.
To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products,
which you can do by downloading the cancellation form here and sending to us separately. While the products are in your possession, you must take reasonable care of them until you return them to us.
You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
The deadline is met if you send back any products before the 14 days has expired. Unless returned to a Montforan address, you will have to pay any direct cost of returning any products to us.
Products should be returned either with, or in their original packaging. You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what
is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
We will process your refund within 14 days of receipt of the products.
For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
To make a return submit your return request here with your email address and order number.
You have 48 hours from the delivery date to submit your return request.
Most items can be returned within 48 hours of the delivery date. Items must be unopened and intact and undamaged.All items MUST be returned in protective packaging to reduce damage during handling.
All damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
The following items are excluded and cannot be returned / refundable:
Refunds are only available when there's proof that goods/items have been lost or have not been delivered.
Unfortunately, if the item is marked FINAL SALE/ON SPECIAL OFFER OR REDUCED it cannot be returned.
Return shipping postage is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return cost.
Email us at info@montforan.com with your full name, order number and we will get back to you shortly.
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